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Reporting Problems

Can’t Get Into a Database: OFF-CAMPUS

Providing the most complete information possible helps us diagnose problems. Wherever possible, use copy and paste commands to provide complete URLs, error messages, and other information.

Before proceeding, please review the Frequently Asked Questions.

Did the user run Check Browser from the FAQ page?


If successful, did the user conduct the second test? Result:

Browser type and version

ISP Name:

Patron name, ID, and PIN (if needed) used for authentication:

Result of authentication (“Successful” or error message?):

Please review any error message to determine whether it suggests a problem with the login or patron record, e.g. a wrong ID number or an expired record.

Coming from home, or from an office or business:

Is there a firewall in place at that location?


If yes please refer to the OhioLINK Firewall Requirements.

Database name:

URL of page the user tried to connect from:

URL the user tried to connect to the database:

Error message:

IP address of workstation having the problem:

If reporting for another workstation, please use that workstation’s browser to visit <http://www.ohiolink.edu/cgi-bin/whereami.pl> to verify its IP address.

Your name:

Institution:

E-Mail:

Telephone (including area code and any extension):

Return to problem reporting.