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Reporting Problems

Is This An Emergency?

An OhioLINK emergency is when an OhioLINK database or service is unavailable for all users.

Then call: 614-728-3600.
The greeting will direct you to dial the Help Line extension.
After business hours, the greeting will refer you to a cell phone number.

Databases Outside the OhioLINK Domain

During business hours, call the OhioLINK Help Line as directed above. Business hours are Monday-Friday, 8:30am through 4:30pm. OhioLINK staff will contact the vendor to report the problem.

After business hours, check the vendor’s website and see if you can find a support phone there to call.

Return to problem reporting.