Reporting Problems

Is This An Emergency?

An OhioLINK emergency is when an OhioLINK database or service is unavailable for all users.

The database has an address of *.ohiolink.edu; and
The error message suggests that the server might be down, e.g.
- The connection was refused when attempting to contact servername.ohiolink.edu
- “servername.ohiolink.edu could not be found”, or “We can't find servername.ohiolink.edu”
and
The problem applies to multiple users or multiple computers; and
You can access other servers, ruling out a local network problem.

To report this emergency during weekday business hours (M - F 8:30am - 4:30pm), please e-mail support@ohiolink.edu with a full description of the problem, or call 614-485-6722.

Outside of weekday business hours, please call 614-906-3600.

For non-emergency problems, please e-mail support@ohiolink.edu.

Databases Outside the OhioLINK Domain

Database is listed on the OhioLINK website, but
Is not under direct OhioLINK management (not a *.ohiolink.edu address)

During business hours, please call OhioLINK at 614-485-6722. OhioLINK staff will contact the vendor to report the problem.

After business hours, check the vendor’s website and see if you can find a support phone there to call.

Return to problem reporting.