Reporting Problems

Is This An Emergency?

An OhioLINK emergency is when an OhioLINK database or service is unavailable for all users.

The database has an address of *.ohiolink.edu; and
The error message suggests that the server might be down, e.g.
- The connection was refused when attempting to contact servername.ohiolink.edu
- servername.ohiolink.edu could not be found", or "We can't find servername.ohiolink.edu
and
The problem applies to multiple users or multiple computers; and
You can access other servers, ruling out a local network problem.

Then call: 614-728-3600.
The greeting will direct you to dial the Help Line extension.
After business hours, the greeting will refer you to a cell phone number.

Databases Outside the OhioLINK Domain

Database is listed on the OhioLINK website, but
Is not under direct OhioLINK management (not a *.ohiolink.edu address)

During business hours, call the OhioLINK Help Line as directed above. Business hours are Monday-Friday, 8:30am through 4:30pm. OhioLINK staff will contact the vendor to report the problem.

After business hours, check the vendor’s website and see if you can find a support phone there to call.

Return to problem reporting.